To help CIOs and IT leaders assess critical strategic technologies and plan their enterprises' or agencies' IT roadmaps, research firm Gartner has identified the 10 most important technology trends for government in 2015.
Spending by national, federal and local governments worldwide on technology products and services is forecast to decline 1.8 percent from $439 billion to $431 billion in 2015, growing to $475.5 billion by 2019. Gartner research director Rick Howard said organizational culture, legacy IT systems and business processes, stretched IT budgets, and the lack of critical IT skills are among the inhibitors for government CIOs when evaluating and selecting new technology or sourcing options.
"Public sector CIOs can gain support for digital innovation from public officials and administrators by explaining digital innovation in terms of business priorities and presenting relevant examples of what the consumer service industry or other digitally savvy government agencies have done, how they have done it, and what the results have been," said Howard.
Gartner believes these strategic technology trends will materialize and reach an inflection point within the next three to five years:
Digital workplace: The government workforce of the future will be populated with digitally literate employees, from frontline workers to top-level executives. CIOs and IT leaders must take a leadership role in building a more social, mobile, accessible and information-driven work environment.
Multichannel citizen engagement: Government jurisdictions with multiple channels (municipal offices, physical mail correspondence, contact centers, e-government websites and mobile apps) are struggling to provide their citizens with one coherent view of the enterprise. A multichannel strategy, in the context of digital government, means more than delivering a seamless experience to stakeholders. It also is about delivering interactions that are connected, consistent, convenient, collaborative, customized, clear and transparent.
To produce those outcomes, policymakers and CIOs must radically redesign service models by combining traditional marketing tools (such as focus groups, user experience labs, surveys and stakeholder analysis) with new approaches (such as citizen co-creation initiatives, agile development and design thinking).
Open any data: The rapid growth of open datasets among early mover organizations and flat or declining budgets create sustainability challenges to government open data programs. Open data is not free. For most government agencies, open data programs are an unfunded or underfunded cost center. The "value" of open data must become tangible to government in terms of how its availability can quantifiably contribute to operational efficiency or effectiveness, let alone how it supports economic development, national productivity or commercial ventures.
Citizen Citizen electronic identification (e-ID): refers to an orchestrated set of processes and technologies managed by governments to provide a trusted domain for how public services will be accessed by citizens on any device or through any online channel (Web, mobile devices or applications) — and, in some cases, using smart card readers attached to PCs or kiosks. To be successful, citizen e-ID programs require a trusted relationship between government and commercial vendors, with a focus on business value, interoperability and user experience. CIOs must ensure that personal privacy and data confidentiality requirements are met.
Edge analytics: The capabilities of edge analytics are particularly relevant as government CIOs and agency program leaders design new mobile services that are augmented by situational context and real-time interactions.
Primarily, edge analytics are advanced — they apply predictive and prescriptive algorithms and cognitive computing to make real-time assessments about what will happen or what should happen. They are also pervasive. They are embedded into business processes and applications to deliver responsive and agile organizational performance. Finally, they are invisible. They operate continuously in the background, tracking user activity, processing sensor and environmental data, dynamically adjusting workflows to enhance the user experience, or managing activities during events as they unfold.
Scalable interoperability: Government agencies are starting to increasingly rely on data exchange with external partners to optimize their service delivery networks and business functions, such as cross-boundary collaboration and service coordination, monitoring and outcome reporting.
Scalable interoperability offers government CIOs, enterprise architects and business process analysts an incremental, "just enough" approach to architecture and standards to deliver "soon enough" value.
By narrowing the scope of interoperability initiatives, a motivated community of interest — that is, stakeholders who receive tangible benefits from improved data exchange — can agree to use application-neutral and source-neutral extensible identifiers, formats and protocols to achieve mutual goals.
Digital government platforms: In digital business, citizens should no longer have to navigate among various agencies and programs through vertical, first generation e-government Web portals in order to locate the services they seek.
A digital government platform incorporates service-oriented architecture (SOA) design patterns for the provision and use of enterprise services across multiple domains, systems and processes.
Vendor offerings are still at an early stage, and they focus primarily on supporting smart cities; examples include IBM Smarter Cities, Microsoft CityNext, Cisco Smart+Connected Communities, SAP Urban Matters, Oracle's Solutions for Smart Cities and Capgemini's Global Cities.
Despite their focus on operational technologies and the Internet of Things (IoT), these platforms address many of the issues pertaining to the data exchange and event triggering that are typical of digital government.
Internet of Things: The IoT is the network of physical objects (fixed or mobile) that contains embedded technology to communicate, monitor, sense or interact with multiple environments.
Government agencies can expect IoT-driven changes in several different areas, including environmental or public infrastructure monitoring, emergency response, supply chain inspection, asset and fleet management, and traffic safety.
Government CIOs will need to approach the IoT strategically to evaluate how a growing base of intelligent objects and equipment can be combined with traditional Internet and IT systems to support breakthrough innovations in operational performance or public service delivery.
Web-scale IT: is a system-oriented architectural pattern of global-class computing that delivers the capabilities of large cloud service providers within an enterprise IT organization. It enables the rapid and scalable development and delivery of Web-based IT services that leverage agile, lean and continuous delivery principles.
For government, the shift to Web-scale IT is a long-term trend with significant IT process, cultural and technology implications. Organizations adopting a Web-scale IT philosophy will largely eschew the acquisition of expensive, scalable computing, storage and networking resources in favor of lower-cost, open-source-derived hardware that bypasses the traditional infrastructure "middlemen." Consequently, traditional IT suppliers and delivery modes will become less relevant to government IT.
Hybrid Cloud (and IT): This offers government CIOs a new operating model that supports their IT departments' ability to combine and manage on-premises infrastructure or internal private cloud with external cloud-based environments (community, public or hybrid) simultaneously.
In government, where consolidation is high on many agendas, a hybrid IT model requires very different competencies to support various public cloud deployments. Government CIOs will need to reposition IT organizations from being full-service providers of IT services to being their agencies' preferred brokers and managers of services offered predominantly through the cloud
Source :enterpriseinnovation
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